All products must meet the following conditions to be eligible for a refund or exchange:
• Product(s) must be shipped back within 30 days of the original delivery date.
• Product(s) must be in original, unused and brand-new condition to receive a refund or exchange.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery.
All return packages must include an RA number, which can be acquired by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.